Effective Date: June 6, 2026
Thank you for ordering from Yummy Deli. Our food is freshly prepared and cooked to order,
we have established the following guidelines regarding order cancellations, modifications,
and refunds for delivery and pickup orders placed through our website.
- Order Cancellations and Modifications
- Before Preparation Begins: We understand that plans change. You may modify or
cancel your order within 5 minutes of placing it by calling us directly at 715-870-
2442. - After Preparation Begins: Once our kitchen has started preparing your order, it
cannot be canceled, modified, or refunded, as the ingredients and labor have
already been dedicated to your meal.
- Order Issues and Errors
We strive for perfection on every order, but if an error occurs, we want to make it right
immediately. Please inspect your delivery or pickup order as soon as you receive it and
contact us within 30 minutes of receiving your food if you encounter any of the following
issues:
- Missing Items: If an item is missing from your order, please notify us. We will
immediately arrange for a complimentary rush delivery of the missing item or issue
a full refund back to your original payment method for that specific item. - Incorrect Items: If you receive a different menu item than what you ordered, please
call us. You may keep the incorrect item, and we will either rush the correct item to
you or issue a refund for the mistake. - Quality Issues: If your food arrives damaged, cold (for items meant to be served
hot), or otherwise fails to meet our quality standards, please contact us. We may
request a quick photo of the item to help us improve our kitchen processes.
Depending on the circumstances, we will provide a replacement meal, store credit,
or a partial/full refund.
- Non-Refundable Scenarios
Yummy Deli cannot issue refunds, replacements, or store credit under the following
circumstances:
- Incorrect Delivery Address: If you enter an incorrect or incomplete delivery
address on our website, and the order is delivered to that location or becomes
completely undeliverable as a result. - Unreachable Customers: If our delivery driver arrives at your designated address,
attempts to contact you via phone, text, or doorbell, and is unable to reach you or
leave the food in a secure location after 10 minutes of attempting to contact you. - Minor Delivery Delays: While we always aim to deliver your food within the
estimated timeframe, minor delays caused by severe weather, peak hours, or
unexpected Wausau traffic are non-refundable.
- Processing of Refunds
- Method: Approved refunds for online orders will be credited back to the original
credit card, debit card, or digital payment method used during checkout. - Timeline: Please allow 3 to 5 business days for the credit to officially reflect on
your bank or credit card statement, depending on your financial institution’s
processing times.
Contact Us
For the fastest resolution regarding an active order or a refund request, please call us
directly. - By Phone: 715-870-2442
- By Email: 4staryummy2021@gmail.com